Cancellation Policy

At Guided Hands Diagnostic Lab, we strive to provide timely and efficient services to all our clients. To ensure the smooth operation of our lab and accommodate all clients, we have established the following 12-hour notice cancellation policy:

1. Cancellation Notice: We require a minimum of 12 hours' notice for any appointment cancellations or rescheduling. This allows us to offer the appointment slot to another client in need of our services.
2. How to Cancel: Cancellations can be made via phone, email, or through our online appointment system. Please provide your name, appointment date and time, and reason for cancellation when contacting us.
3. Late Cancellations: If you cancel your appointment less than 12 hours before the scheduled time, a cancellation fee may apply. The fee amount will be communicated to you at the time of cancellation.
4. No-Show Policy: If you do not show up for your appointment and fail to provide at least 12 hours' notice, a no-show fee will be charged. The fee amount will be communicated to you when you schedule your appointment.
5. Emergency Situations: We understand that emergencies happen. If you are unable to provide 12 hours' notice due to an emergency, please contact us as soon as possible to discuss your situation. We will consider waiving the cancellation fee on a case-by-case basis.
6. Refunds: If you have pre-paid for your appointment and provide at least 12 hours' notice, you will be eligible for a full refund or credit towards a future appointment. For late cancellations or no-shows, refunds will not be provided, and cancellation fees will be deducted from any pre-paid amount.

If you need to cancel or reschedule your appointment, please contact us at:

Guided Hands Diagnostic Lab
904-338-7740
info@guidedhandslab.com

Thank you for your understanding and cooperation. Your adherence to this policy helps us provide better service to all our clients.